IMPACT STANDARD QUALITY

(our official advice & service standard)

Impact Standard Quality means that every conversation, recommendation and client outcome at Impact Financial Services meets the highest level of clarity, integrity and professionalism. This is the internal benchmark that every Impact adviser follows.

What this means in practice

1. We understand your situation before we advise you

We don’t sell products for the sake of selling. We listen first, your goals, concerns and priorities, and only then suggest solutions that make sense.

2. We explain everything in simple, clear language

Every client receives easy-to-understand explanations of:

• the cover they are considering,
• the costs,
• the alternatives,
• the benefits and the limitations.

No jargon. No pressure. No confusion.

3. Your documents are complete, clear and well-organised

We make sure you always know:

• what you have,
• why you have it,
• and how it works in practice.

4. You always leave the conversation with certainty

You should finish every meeting with full clarity:
“What do I have? Why do I have it? How does it work?”

5. Zero sales pressure

Your decision is always calm and informed. We never push, force or rush.

6. Aftercare matters as much as the sale

We support you after the policy is set up: check-ins, updates, help with changes and ongoing availability.

7. Impact advisers uphold a high professional standard

Prepared, punctual, respectful and fully engaged, whether the meeting is in person or online.

8. Every policy must make sense

If a product does not add real value to you, we simply don’t recommend it.

9. Honesty and transparency in every step

You always know the costs, conditions and available options. Nothing is hidden.

10. Impact Standard Quality is our commitment

To clients, advisers, partners and regulators, that Impact Financial Services stands for quality, transparency and meaningful advice, not volume.